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Has anyone ever used this internet site and do you have and if so how was you experiance using it?
I had ordered a pair of hdj 1000 of them for 125$ on the 8th of Oct to be delivered to the UK and have since experienced some problems. Even though I had paid for premium delivery (3-4 days) they now claim that that is a "special" item which the have to order from pioneer first. This is my communication with them so far:
Order Number: 45***
Date Ordered: Monday 08 October, 2007
"The item you ordered is a special item from Pioneer as we indicated on our web page.
Pioneer informed us that the delivery will be at the end of this month or early next month."
This was not indicated appropriately on your internet page (a copy of which I saved on my HD on the day of purchase) the only indication of the delivery time was said to be usually four days. I wish to either cancel my order and receive my money back or for you to give me a more reasonable delivery time. I am on a schedule and cannot afford to wait for a delivery of headphones for a month. If this had been even hinted on your Internet Page I would have been discouraged from using your service. The only reasson I used your web page was precissely because I had heard possitive feedback from fellow music producers. So in conclusion I wish only to say that I am not satisfied with the service I have received on your end so far.
I hope that we can come to some sort of an understanding or part on good terms.
Thank you for your understanding and help,
Sincerely
D. Radic
> From: mcl@audiocubes.com
> To: shpira@hotmail.com
> Subject: RE: Inquiry from AudioCubes.com
> Date: Sun, 14 Oct 2007 18:46:20 +0800
>
> Hi,
>
> The item you ordered is a special item from Pioneer as we indicated on our web page.
> Pioneer informed us that the delivery will be at the end of this month or early next month.
> We will ship the item as soon as we receive it from Pioneer.
>
> Thank you for your patience and have a great day.
>
> Ming Chang Liu
> mcl@audiocubes.com
> xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> 24/7 Customer Service: info@audiocubes.com
> Place orders online at our websites
>
> www.audiocubes.com - quality + style + electronics
> www.audiocubes2.com - high fidelity audio gear
>
> Have a good day !
> xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
> -----Original Message-----
> From: Djordje Radic [mailto:shpira@hotmail.com]
> Sent: Friday, October 12, 2007 10:51 PM
> To: Customer Support (include order number)
> Subject: Inquiry from AudioCubes.com
>
> Order Number: 45***
> Date Ordered: Monday 08 October, 2007
> Hi, I ordered a pair of hdj 1000's of Audio Cubes and I was wondering if you could possably give me an approximate date on when to expect them to arrive. Or at least how long it takes for them to be "processed". It has been 4 days now and I was expecting them to be in the mail by now...any particular info would be much appreciated.
> Thank you very much for your kind assistance.
> Sincerly,
> D. Radic
Any oppinions on further action I should take???
I had ordered a pair of hdj 1000 of them for 125$ on the 8th of Oct to be delivered to the UK and have since experienced some problems. Even though I had paid for premium delivery (3-4 days) they now claim that that is a "special" item which the have to order from pioneer first. This is my communication with them so far:
Order Number: 45***
Date Ordered: Monday 08 October, 2007
"The item you ordered is a special item from Pioneer as we indicated on our web page.
Pioneer informed us that the delivery will be at the end of this month or early next month."
This was not indicated appropriately on your internet page (a copy of which I saved on my HD on the day of purchase) the only indication of the delivery time was said to be usually four days. I wish to either cancel my order and receive my money back or for you to give me a more reasonable delivery time. I am on a schedule and cannot afford to wait for a delivery of headphones for a month. If this had been even hinted on your Internet Page I would have been discouraged from using your service. The only reasson I used your web page was precissely because I had heard possitive feedback from fellow music producers. So in conclusion I wish only to say that I am not satisfied with the service I have received on your end so far.
I hope that we can come to some sort of an understanding or part on good terms.
Thank you for your understanding and help,
Sincerely
D. Radic
> From: mcl@audiocubes.com
> To: shpira@hotmail.com
> Subject: RE: Inquiry from AudioCubes.com
> Date: Sun, 14 Oct 2007 18:46:20 +0800
>
> Hi,
>
> The item you ordered is a special item from Pioneer as we indicated on our web page.
> Pioneer informed us that the delivery will be at the end of this month or early next month.
> We will ship the item as soon as we receive it from Pioneer.
>
> Thank you for your patience and have a great day.
>
> Ming Chang Liu
> mcl@audiocubes.com
> xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> 24/7 Customer Service: info@audiocubes.com
> Place orders online at our websites
>
> www.audiocubes.com - quality + style + electronics
> www.audiocubes2.com - high fidelity audio gear
>
> Have a good day !
> xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
> -----Original Message-----
> From: Djordje Radic [mailto:shpira@hotmail.com]
> Sent: Friday, October 12, 2007 10:51 PM
> To: Customer Support (include order number)
> Subject: Inquiry from AudioCubes.com
>
> Order Number: 45***
> Date Ordered: Monday 08 October, 2007
> Hi, I ordered a pair of hdj 1000's of Audio Cubes and I was wondering if you could possably give me an approximate date on when to expect them to arrive. Or at least how long it takes for them to be "processed". It has been 4 days now and I was expecting them to be in the mail by now...any particular info would be much appreciated.
> Thank you very much for your kind assistance.
> Sincerly,
> D. Radic
Any oppinions on further action I should take???
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