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Not only do they have SHITTY coverage, I first felt that could be overlooked because their customer service was really nice. Well its a damn farce with people trained to merely greet you well in a happy voice and make 2 bid meaningless conversations with little or no willingness to work with you i.e. ZERO customer service OR assistance.
Case and point, my wife has been traveling overseas for 2.5 months and I ended up calling her a LOT from my mobile. A lot equating nearly $900 over a 2 month period.
This number ticks me off for 2 reasons.
Firstly, over the last 2 months, I've paid off $700 to them and merely requested a meager 2 week extension (however no further than my next billing cycle) to pay off the balance. They say, the MAX they are going to give me a 1 week extension and if I need 2 weeks, I have to give them my checking account and my routing number whereby they will automatically deduct that amount from account. HUH?
Firstly, that's way more information I'm willing to give to my cell phone provider just to ensure they get paid in time. Additionally, I'm sure I've highlighted my good faith effort by paying $700 already for them to think I'm going to stiff them for $195. I was so twisted in a knot talking to Maria in their "finance department" that I just couldn't have cared for speaking with her any further. I hung up.
The second reason this $900 number ticks me off is because the basic rate per minute is $1.64 to call India, BUT it is easy for a person with ADD like me to look at their webpage that this rate is applicable to me IF I dont sign up for an "international discounted plan".
But its misleading to post in a neat little box, a rate of $0.30/minute (which is nearly 5 times cheaper) than to call India IF I signed up for that discounted plan. What makes it WORSE is that this very fact their "customer service reps" failed to advise me even when I had discussed my bill with them at the end of the first month, which is not only unhelpful, its downright unethical in my opinion, to allow your customers to get nailed even when you know you have options to guide them with.
Granted my oversight has cost me but in the name of true "customer support", isn't it even partially their responsibility to advise a customer of possible avenues to reduce such massive expenses.
Its not even like I wanted an escape from my payment, all I wanted was an extension but of course if the payment isnt made within a certain time, the phone's automatically switched off and a $20 fee is applicable.
This is the last of my business T-Mobile will earn. Will be moving to a different carrier regardless of how pathetic the other one will be.
Case and point, my wife has been traveling overseas for 2.5 months and I ended up calling her a LOT from my mobile. A lot equating nearly $900 over a 2 month period.
This number ticks me off for 2 reasons.
Firstly, over the last 2 months, I've paid off $700 to them and merely requested a meager 2 week extension (however no further than my next billing cycle) to pay off the balance. They say, the MAX they are going to give me a 1 week extension and if I need 2 weeks, I have to give them my checking account and my routing number whereby they will automatically deduct that amount from account. HUH?
Firstly, that's way more information I'm willing to give to my cell phone provider just to ensure they get paid in time. Additionally, I'm sure I've highlighted my good faith effort by paying $700 already for them to think I'm going to stiff them for $195. I was so twisted in a knot talking to Maria in their "finance department" that I just couldn't have cared for speaking with her any further. I hung up.
The second reason this $900 number ticks me off is because the basic rate per minute is $1.64 to call India, BUT it is easy for a person with ADD like me to look at their webpage that this rate is applicable to me IF I dont sign up for an "international discounted plan".
But its misleading to post in a neat little box, a rate of $0.30/minute (which is nearly 5 times cheaper) than to call India IF I signed up for that discounted plan. What makes it WORSE is that this very fact their "customer service reps" failed to advise me even when I had discussed my bill with them at the end of the first month, which is not only unhelpful, its downright unethical in my opinion, to allow your customers to get nailed even when you know you have options to guide them with.
Granted my oversight has cost me but in the name of true "customer support", isn't it even partially their responsibility to advise a customer of possible avenues to reduce such massive expenses.
Its not even like I wanted an escape from my payment, all I wanted was an extension but of course if the payment isnt made within a certain time, the phone's automatically switched off and a $20 fee is applicable.
This is the last of my business T-Mobile will earn. Will be moving to a different carrier regardless of how pathetic the other one will be.
They were nothing but helpful to me. even when I locked my phone in England and I forgot my code. I e-mailed them, and my phone was unlocked within 2 hours.
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