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F'ing beatport! *help pls*

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  • ShawnD64
    Quickshot the Minute Man
    • Jan 2005
    • 1252
    #1

    F'ing beatport! *help pls*

    before bed i set off a download of 21 tracks (not the download all option using their software)... i just clicked on 21 tracks.

    only 15 tracks started and finished. 6 tracks did not come across. those 6 are in the download library as "downloaded" and i cannot re-download them. i purchased them last night! how can i re-download them (or in other terms, download them for the first time!)

    thanks
    http://soundcloud.com/scd64
    http://www.myspace.com/scd64
    http://b-sidesradio.blogspot.com/
    Tags: None
    • pr0ficient
      Are you Kidding me??
      • Apr 2006
      • 3007
      #2
      Re: F'ing beatport! *help pls*

      If they are not showing up under 'Available' or 'Re-download' it means that the download period for those tracks have expired.

      No worries tho, just e-mail them under the 'contact us' link and explain what happened. Their customer service is quite good, at least from my experiences. May take a day or two for them to get back to you but they'll def let you re-download them after they receive the message.

        Comment

        • ShawnD64
          Quickshot the Minute Man
          • Jan 2005
          • 1252
          #3
          Re: F'ing beatport! *help pls*

          Originally posted by pr0ficient
          If they are not showing up under 'Available' or 'Re-download' it means that the download period for those tracks have expired.

          No worries tho, just e-mail them under the 'contact us' link and explain what happened. Their customer service is quite good, at least from my experiences. May take a day or two for them to get back to you but they'll def let you re-download them after they receive the message.
          the download period expired after 10 hours!

          i will email them, thank you
          http://soundcloud.com/scd64
          http://www.myspace.com/scd64
          http://b-sidesradio.blogspot.com/

            Comment

            • ShawnD64
              Quickshot the Minute Man
              • Jan 2005
              • 1252
              #4
              Re: F'ing beatport! *help pls*

              their live help fixed me already... thanks bud
              http://soundcloud.com/scd64
              http://www.myspace.com/scd64
              http://b-sidesradio.blogspot.com/

                Comment

                • pr0ficient
                  Are you Kidding me??
                  • Apr 2006
                  • 3007
                  #5
                  Re: F'ing beatport! *help pls*

                  ^Nice, I did not know that they had live-help even

                    Comment

                    • hambino21
                      PFC Semen Ham
                      • Jul 2004
                      • 863
                      #6
                      Re: F'ing beatport! *help pls*

                      Yeah Beatport has some issues, but the tech support is usually spot on. I had an issue with DL's and couldn't figure out why they wouldn't finsih downloading, and even the frequently asked question portion was helpful. They are quick with responses as well.
                      " Focus on the subtleties and the world becomes grander"

                      - Me-

                        Comment

                        • TitianWarrior
                          Getting Somewhere
                          • Sep 2005
                          • 126
                          #7
                          Re: F'ing beatport! *help pls*

                          the site doesn't work well with IE but works a dream with Firefox. When I was using IE8 it wouldn't let me pay for any tracks!
                          http://soundcloud.com/titianwarrior

                            Comment

                            • pr0ficient
                              Are you Kidding me??
                              • Apr 2006
                              • 3007
                              #8
                              Re: F'ing beatport! *help pls*

                              ^ IE sucks for everything tho

                                Comment

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